Accessibility statement for the Fingerprint Online Booking System

This accessibility statement applies to Fingerprint Online Booking System Portal (FOBS Portal) hosted at https://www.mps-fobportal.co.uk.

This website is run by the Metropolitan Police in conjunction with WPC Software Limited.

We want everyone to be able to use this website. You might have a better experience if you change the settings on your computer to suit your needs. The site has been built so that you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard or using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of NVDA)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use.

How accessible this website is

At present there are no known accessibility issues or non-compliant content on the FOBS Portal.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at fobs@wpcsoft.com.

To help us understand the problem as quickly as we can, please tell us:

the web address or title of the page where you found the problem
what the problem is
what computer and software you use

Please note: this mailbox is only for accessibility enquiries. It you want to report crimes or other incidents, use our online crime reporting services.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

Police UK is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

How we tested this website

We used a manual approach to decide on a sample of pages to test:

Keyboard/non-mouse navigation – to check that all interactive elements can be reached and have a visible focus
Form reviews (where applicable) - to check that labels, instructions and error messages are present and clear to the user
Review of use of graphics & multimedia – to check appropriate use of alt descriptions/text alternatives where required, and moving/flashing content can be paused/stopped/hidden.
Review of site/page structure and content - to check appropriate use of headings, reading order, and flagging any use of visual cues in written instructions (i.e. colour or direction)

We used the following tools to test the site:

Microsoft Edge – https://www.microsoft.com/edge
WAVE Web Accessibility Evaluation Tool – https://wave.webaim.org
WCAG Contrast Checker - https://chrome.google.com/webstore/detail/wcag-color-contrast-check/plnahcmalebffmaghcpcmpaciebdhgdf?hl=en
NVDA Screen Reader - https://www.nvaccess.org/

Preparation of this accessibility statement

This statement was prepared on 27th May 2025. It was last reviewed on 27th May 2025.

This website was last tested on 25th April 2025. The test was carried out by the Accessibility Assurance team at WPC Software Limited.